We do not accept returns or exchanges because you changed your mind, chose the wrong design or color, or no longer want the item. This applies to standard prints and personalized orders, except where applicable law requires otherwise.
If your order arrives damaged, defective or different from what you ordered, contact support@tutcra.com promptly, preferably within 14 days of delivery. Include your order number, a description of the issue and clear photos of the item and packaging. We will review the issue and arrange an appropriate refund or replacement. This reporting request does not limit any rights you have under applicable law.
Please contact us before returning an item. We will explain whether a return is needed and provide shipping instructions for your approved case. Do not send an item without return approval.
Address for approved returns: 8 The Green, Suite #8629, Dover, Delaware 19901.
Contact support@tutcra.com as soon as possible if you need to cancel. Cancellation may be possible before production or fulfillment has begun. If it is already underway, contact us to discuss the available options. Any cancellation or refund rights required by applicable law remain unaffected.
Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. If you have not received an expected refund, contact support@tutcra.com.
Email support@tutcra.com or visit our support page.